The whole premise of government offices is certain things cannot be left to the flux of private vagaries and circumstances; indeed their budget sizes are linked to specific standards they “must” supposedly uphold.
Hence the outrage to see government offices frequently closed for the employees’ personal reasons, with no advance warning. You make the trip and see a handwritten sign on the door pretending to ask your kind indulgence for the sole employee’s family emergency. Much-maligned, profit-seeking private enterprise is less likely to do such a thing, yes, because they want to make money.
(It’s not always a sudden emergency, either. But no one cares about finding a replacement in advance.)
To, sum up, government thugs criminalize and hinder competing provision of a service, then grant it poorly themselves. The government has no incentive to please anyone because taxes are taken by force.